Read our Delivery & Returns page for more information.

We are happy to offer a full refund within 28 days of delivery (14 days for sale goods), providing shoes are returned in their original condition with no marks or blemishes, in their original packaging (which should also be in pristine condition).

We deliver to the USA and Canada. Contact us for more info.

For full instructions on how to make a return to us, please read our Delivery & Returns page.

Unfortunately not. Please email usa@charlottemills.com if you would like to discuss this further.

All our shoes come with a plastic film on the sole. We’d recommend keeping this intact whilst wearing in your shoes or wearing them for fittings before the big day. However this must be removed before wear outside. If you fail to remove this the sole will wear down unevenly.

Note once this is removed the shoes are non returnable if unsuitable this does not affect your statutory rights.

As we have used the softest leather soles to give our brides the luxury they deserve. Unfortunately due to the nature of the product, the soles will wear down over time.

Leather - Can be cleaned using a soft white damp cloth and left to dry naturally. Please ensure your shoes are fully dry before returning them to their shoe box.

Glitter - You can clean glitter with mild soapy water and a very soft toothbrush. For example a baby toothbrush. Be sure to be gentle so as not to dislodge any of the glitter, and ensure that you don't get the shoes too wet.

Velvet - This can be cleaned using a soft white damp cloth and left to dry naturally

All Charlotte Mills shoes are hand made and very delicate, they are not designed to be worn daily. Trims may be lost if they are caught or snagged. Replacements are available please email info@charlottemillsbridal.com for more info.

Store your shoes in the box with the tissue paper and dust bag they come with.
Keep them in a dry, damp free place to ensure they stay a beautiful.

We sometimes receive messages from concerned brides that the soles of their shoes are falling off, but don’t worry- this is definitely not the case! All our shoes come with a plastic film on the bottom, to protect the soft leather soles. We recommend keeping this in place until a few days before the wedding, so the soles don’t get damaged whilst you’re wearing your shoes in or for your fittings. However please note, once this is removed shoes are non-returnable.

Very occasionally in our closed toe shoes a small squeak when you walk can be caused by your toe nail squeaking against the top of the shoe. As the shoes are leather lined, the lining will soften when you wear them, and any squeaking noises should stop. In the meantime you can apply a tiny amount of Vaseline to the offending toe nail, which can help!

Unfortunately we are unable to offer a shoe repair service, so we recommend going to your local cobbler should your shoes be in need of repair. 

USA 4.5 / EU 35
USA 5.5 / EU 36
USA 6.5 / EU 37
USA 7.5 / EU 38
USA 8.5 / EU 39
USA 9.5 / EU 40
USA 10.5 / EU 41
USA 11.5 / EU 42

Most of our styles use European sizing, due to our factory being in Spain. Therefore you may need to size down from your regular size, depending on the style. 

To get your measurement stand on a tape measure or ruler, and measure from the tip of your big toe to the end of your heel. Then compare this measurement to our size guides (which can be found on each product page)

We measure the heel height from the outside of the heel.

We place shoes on a flat surface, measuring from the back of the heel (the point where it connects to the shoe - called the seam) to the bottom of the heel resting on the flat surface. 

We release one collection once a year, usually around January time. We often release a couple of new styles throughout the year, and either add them to the main range or offer them as limited edition styles!

Each of Charlotte’s shoe designs are handmade in Spain. The factory Charlotte has selected to work with has been making shoes for over 50 years which is evident in the attention to detail and quality of the finished product.

Unfortunately this isn’t something that we can offer. Every pair of CM shoes features our signature embossed leather sole.