Standard delivery - please allow 1-2 working days for us to process your order. Once your order has been dispatched, please allow 3-5 working days for delivery
All subject to orders being placed on a weekday before 12pm. Orders placed after 12pm will be shipped out the next working day (also excludes Saturday delivery). All deliveries are subject to delays due to unforeseen circumstances.
Returns and Exchanges
We are happy to offer a full refund or exchange within 28 days of delivery, providing shoes are returned in their original condition with no marks or blemishes, in their original packaging (which should also be in pristine condition). Please note shoes have a beautifully soft leather sole, which marks easily. Only try them on in a soft carpeted area, as even wooden floors can cause damage and we are only able to exchange or refund goods in their original, perfect condition.
Your shoes may have a protective film on the soles- please note once this is removed your shoes are non-returnable. However we do advise that you remove the film just before wear on your special day.
If you wish to exchange your shoes for another pair, please detail on the returns form provided. Once your return has been received and processed, we will be in touch to let you know when you can expect your exchange to be shipped out to you.
For all returns please email firstname.lastname@example.org with your order number and reason for return. A member of our team will be in touch with details of our US returns address and further instructions - please allow 24 hours for a reply as our team is based in the UK. Please note, the cost of your return to our US returns address is your responsibility.
Please note emails are not monitored over the weekend.
- Unit price
Looking for the perfect gift for a Bridal-babe-to-be? Why not give the gift of choice and treat your loved one to a Charlotte Mills gift card to purchase their dream wedding shoes or bridal bag with?
Our beautiful gift cards are printed on recycled card stock just down the road from our studio in Manchester by a local artist using an eco-friendly printing method. The gift card includes a matching luxury envelope.
If you wish to have a personalised message written in your card, please just leave us a note in the comment box of your order along with the name of the recipient and we will be sure to include this for you.
Can't see a price variant to suit? Get in touch with us at email@example.com
Why not personalise your CM shoes with our selection of beautiful trim options?
Add your own special touch to a whole host of our styles with a sumptuous satin bow or a fun, fluffy pom pom. We also now offer organza straps in addition to those included in your shoes - so you can switch up your shoes on the big day and beyond!
How does it work?
- Select your size and trim option from the menu on the product page
- Add to cart and complete your purchase
- Allow an extra 2 working days on top of our regular shipping time to allow us to attach the trims to your shoes (not necessary with our organza straps - these will come packaged up in your shoe box).
All trims are attached in-house at CMHQ by a fully trained member of our team. Changed your mind? No problem - our 28 days return policy still applies to shoes that have been personalised.
That's it! If you have any questions, then please get in touch.
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